Return & Refund Policy

At House of Z'oud, we take great pride in the quality of our fragrances and want you to be completely satisfied with your purchase. Please read our policy carefully before placing your order.

Damaged or Leaking Items

If your order arrives damaged or leaking, you must email us at scentsquatch@gmail.com within 48 hours of delivery with photos of the damage. We will work quickly to make it right.

Lost, Stolen, or Delayed Packages

House of Z'oud is not responsible for packages once they have been accepted by the carrier. If your tracking has not updated for 7 or more days, please email us at scentsquatch@gmail.com and we will help you open a claim with the carrier.

All Sales Are Final

Due to the nature of fragrance products, all sales are final. We do not accept returns or exchanges on opened or used items unless the product arrived damaged or defective.

Contact Us

For any return or refund questions, reach out to us directly at scentsquatch@gmail.com. We're happy to help.